Emergency Response
Unexpected breakdowns can leave you without heating or cooling at the worst times.
At Paterson Air Conditioning, our emergency service is designed to restore comfort quickly and safely.
Our technicians are licensed in refrigeration, electrical work, and gas fitting and are trained to handle urgent issues with ducted systems, split units, reverse-cycle heat pumps, evaporative coolers, gas heaters, log fires, space heaters, wall furnaces, and window units.
We don’t inflate prices for after-hours work and provide an upfront quote before any repairs.
Our team understands the importance of fast action—especially for households with vulnerable residents—so aims to attend emergencies the same day where possible.
Upon arrival, we assess the fault—be it a refrigerant leak, compressor failure, blocked drain, ignition problem, or electrical issue—and explain the cause and possible solutions.
Our vehicles carry diagnostic equipment and a limited stock of common parts. If specialised components are required, we’ll order them promptly and schedule a return visit.
When a full fix cannot be completed immediately, we may suggest safe interim measures to maintain some level of comfort while we arrange repairs.
As a family-owned company built on integrity, we back our workmanship with a lifetime labour guarantee and treat your home with respect.
Keep our number handy so that when the unexpected happens, you have access to dependable emergency service.
FAQs
What should I do if my system fails outside business hours?
Call us and leave a message; we monitor our lines and will call back to schedule the earliest possible visit. We prioritise urgent cases.
Is there an extra charge for emergency work?
We explain all pricing before attending. There are no unexpected call out surcharges.
Can you handle all types of systems in an emergency?
Yes. Our technicians are trained across gas, reverse cycle and evaporative systems from all major brands.
Do you offer temporary solutions if parts aren’t available?
We’ll discuss your options if a part must be ordered. Temporary workarounds may be possible to keep you comfortable in the meantime.
