FAQ

We’ll assess your home’s size, insulation and existing ductwork and explain the pros and cons of each option so you can make an informed choice.

In many cases we can reuse existing ducting. We’ll inspect the condition of your ducts and discuss any additional work before quoting.

Yes. We provide a lifetime labour warranty on our installations, and manufacturer warranties apply to the equipment itself.

We can facilitate buy‑now‑pay‑later finance on the quoted works through Humm so you can spread the cost of a new system.

Yes. For the brands we supply, we take care of sourcing the unit and installing it correctly; for all other brands, we offer servicing and repairs.

We aim to schedule installations and urgent repairs promptly—often within days—depending on availability and parts.

We recommend annual servicing and can set up reminders to ensure your system continues to run efficiently.

Reverse‑cycle systems use heat‑pump technology to provide both heating and cooling, giving year‑round comfort in one system.

Yes. We’ll calculate your home’s heating and cooling load and recommend a system that suits your needs.

We supply and install reverse‑cycle ducted systems from select brands and service and repair all major brands.

Zoning can improve comfort and efficiency. We can design and install zoning controls or retrofit zoning to some existing systems.

Some window units offer reverse‑cycle operation for heating, but they are generally suited to small rooms. We can advise whether servicing or replacing yours is the best option.

We primarily service and repair existing window units; however, if yours is beyond repair we can recommend alternatives from our supplied brands.

Annual servicing is recommended to clean filters, check seals and ensure safe operation.

We’ll assess the condition and energy efficiency of your unit and advise whether a repair or replacement offers better value.

Yes. For brands we supply, such as Archer, Rinnia and Regency, we handle supply, installation and commissioning.

We follow all gas and flue regulations, check ventilation and commission the unit to ensure safe operation.

We can facilitate financing through Humm on the quoted works for new installations or major repairs.

Gas space heaters heat individual rooms using natural gas or LPG; they can be freestanding or wall‑mounted or inbuilt.

We supply and install space heaters from select brands and service or repair all makes.

When installed and serviced correctly, they are safe. We check flues, ventilation and carbon‑monoxide levels during servicing.

Wall furnaces are compact, flued units that provide heat to large rooms without taking up floor space.

We supply and install wall furnaces from Braemar and service or repair all brands.

We assess the fault and provide a clear quote for the repair. If additional work is needed, we’ll discuss it with you before proceeding.

Yes, our licensed technicians can service and repair all major brands.

Complete loss of heat in winter, unusual smells (e.g., gas) or safety shut‑downs are considered emergencies. Call us immediately and we’ll prioritise your job.

We aim to schedule emergency visits as soon as possible, often the same day if available.

We explain our pricing upfront and only proceed with your approval. We don’t inflate call‑out fees based on urgency.

Yes. All technicians are licensed and trained to handle urgent heating issues safely and efficiently.

Evaporative systems cool air using water and are cost‑effective to run, while refrigerated systems use compressors to deliver consistent cooling regardless of humidity.

We supply and install ducted systems from select brands and service and repair all major makes.

Evaporative systems cool air using water and are cost‑effective to run, while refrigerated systems use compressors to deliver consistent cooling regardless of humidity.

We supply and install ducted systems from select brands and service and repair all major makes.

An annual service helps maintain efficiency, extends the system’s life and can prevent breakdowns.

Yes. We can facilitate buy‑now‑pay‑later finance through Humm on the quoted works.

We consider room size, insulation and orientation to recommend the right capacity. An undersized unit will struggle, while an oversized one may cycle on and off inefficiently.

We supply and install split systems from our supported brands and service and repair all major brands.

Modern split systems are designed for quiet operation; indoor noise levels are typically no louder than a conversation.

1. It provides both cooling in summer and heating in winter using one efficient system.

Yes. Zoning allows you to control the temperature in different areas independently, saving energy.

We assess your home and provide a detailed quote for the scope of work. If additional requirements arise, we’ll discuss any revised costs before proceeding.

We service and repair all major brands, whether or not we supplied them.

Evaporative cooling is energy‑efficient and uses fresh air, making it ideal for dry climates like Adelaide’s.

We supply and install evaporative systems from the Seeley range and service and repair all makes.

Pads typically need replacing every 4-7 years. We’ll check them during servicing and advise you.

They’re suitable for small rooms or single spaces. We can advise whether servicing or replacing your unit is the best choice.

We primarily service and repair existing units but can recommend alternatives if replacement is more cost‑effective.

We clean the filters and coils, check the compressor and electrical components and ensure the unit drains and operates properly.

Breakdowns on hot days, refrigerant leaks or units that won’t turn on are all considered emergencies. Call us and we’ll prioritise your job.

We strive to attend as quickly as possible, often on the same day if we can.

Our vans carry common components. If an uncommon part is needed, we’ll source it quickly and schedule completion as soon as it arrives.

We explain all costs upfront. We don’t inflate our prices because the work is urgent.